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Updated the 20th September 2021
Following the pandemic of the Covid19 many of you had and has a lot of question about your stag and hen dos booked with Crazy-Voyages and Maximise. It may has been difficult for you to reach us since the start of the Covid19 crisis, but please be aware that Crazy Voyages and Maximise are here for you! We are a smaller team, but we are still determinated to organise the best stag and hen does in Europe and we are ready to rock the season 2021/2022!
Below you can find some important information about Crazy-Voyages & Maximise:
1. Crazy-Voyages & Maximise team
Unfortunately, we had to separate ourself from a big part of our staff and that may be the cause of a little delay on the treatment of emails and calls. We really appreciate your understanding!
Please remember you can contact us via email at email@example.com or by phone at 0208 068 1906 on the following working days:
2. Travelling in 2021/2022
Thanks to the vaccine and to the EU Covid Certificate, travelling within Europe is starting to be easier. Our team is looking for the report of your cancelled stag and hen dos and to book new crazy weekends!
It's fundamental to bear in mind that travel restrictions and local restrictions are changing really fast and quite everyday: what's not possible today it'll may be possible in a couple of weeks.
As the situation is evolving day by day, it's important to check the raccomendations in the Gouvernement website before and after booking you party weekend!
Please check https://www.gov.uk/coronavirus for all travel instructions and reccomendations.
3. Credit Notes
You booked a stag/hen do that had to take place in 2020 or 2021 and has been cancelled because of Covid19 restrictions and you have received a credit note?
It's important to know that French Gouvernment (our head quarter is based in France) has made a special law that helped a lot of companies in the travel industry to save their cashflow (and that allowed them to survive the crisis).
3.1. You want to use your credit note
You can give us a call or send us an email if you wish to use your credit note for a stay in 2021 or 2022 (or even 2023!). We are ready to start the new season and if you book now, you will have access to the best availabilities and best prices!
You can book the same package you had or you can change activities and even change destination, we are very flexible about this and we want to help you have the best stag or hen do of your life.
Attention: Valid from the 1st October 2021
If you have a credit note you will be able to convert you credit note into a voucher. This voucher will be:
You can request your voucher directly online via your account in our website or by calling the 0208 068 1906.
3.2. Your credit note is close to his expiration date
No worries! You can still take advantage of your credit note. If you want to travel and you already have a new date and/or destination in mind, just drop us a message and we'll rearrange your stay. If you don't know yet when to travel but you are willing to do it, you can request a voucher direclty in your client area! The voucher will give you acces to a 10% more of you credit and will be litmitless, without restrictions and not nominative!
If you can't reorganise you stag or hen do or you can't travel anymore, you can request a refund of your credit note online. Please be aware that a refund can only be asked at the expiration date of your credit note.
The process to ask for a refund is the following:
Only requests made directly on Crazy-Voyages or Maximise website will be processed. No request via phone or email will be taken.
You will be able to see the status of your request in your client area.
Your request will be processed within 30 working days after submitting the form.
4. New bookings
Even if the global situation is getting better, we know that sometime travelling is not possible. That's why for all new bookings (made from October 2021 on, by new customers) cancelled because of Covid19 can be rescheduled for free or refunded 100% (that's for all NEW customers that don't have valid credit notes with Crazy-Voyages and Maximise. Please check our T&C for more information).
Maximise will postpone your booking for free our refund you 100% the amount you paid within 30 working days if:
Maximise won’t refund you and won’t reschedule your booking for free if:
You can start to book today your stag do party by booking one of our Top Destinations in Europe! And if you don’t want to take any risks by travelling abroad or if you simply are on a budget, our UK offer is there for you!
Maximise has been organising stag and hen dos for over 20 years. Of course, we are suffering the crisis like everyone else, but thanks to our experience, our relationships with our local provider and thanks to the French Government help (furlough, law about refunds and credit notes, cash loan guaranteed by the State) Maximise is still alive and will resist this horrible crisis! We can assure you that all of our teams are working to resolve the situation, and everyone is fully involved to support you in the best possible way.
Please take care of yourself and your loved ones.
Alexandre and Aurélien
Co-founders of Crazy-Voyages